Privacy policy

Effective Date: October 3, 2025

This Privacy Policy describes how RTA Cabinets Ohio (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make use of our services, including our physical office, telephone, and any online presence (e.g., website, inquiry forms).

1. Contact Information

If you have any questions or concerns about this policy or our data practices, please contact us:

Company Name: RTA Cabinets Ohio
Address: 4650 W 160th St Unit 5, Cleveland, OH 44135, United States
Phone: +12163042020
Office Hours: Mon – Fri (8:00 am – 4:00 pm)

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about our products or services, when you contact us, or when you place an order.

Category of Data	Examples of Data Collected	Purpose of Collection
Identity/Contact Data	Name, phone number, email address, physical address (for delivery/billing).	To respond to design inquiries, schedule consultations, provide quotes, and deliver products.
Financial/Payment Data	Payment card details (processed by a third-party processor), billing address.	To process payments for products and services rendered.
Project Data	Kitchen/bathroom dimensions, design preferences, material choices, photos of your space.	To fulfill your custom cabinet or RTA (Ready-to-Assemble) order and provide accurate design services.
Usage Data	IP address, browser type, device information, pages visited on our website (if applicable).	To analyze and improve our services and website functionality.
Communication Data	Records of your correspondence with us via email, phone, or in person.	For customer service, quality assurance, and record-keeping.

3. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services and Products: To process your cabinet orders, manage delivery, fulfill contracts for design services, and facilitate appointments.
Customer Support: To respond to your inquiries, questions, requests for quotes, and provide after-sales support.
Communication: To send you administrative information, order updates, service announcements, and, if you opt-in, promotional/marketing communications related to our products.
Business Operations: For data analysis, identifying usage trends, and improving our products, services, and operational efficiency.
Legal Compliance: To comply with and enforce applicable laws, legal processes, and our internal terms and policies (e.g., invoice retention).

4. Disclosure of Your Personal Information

We may disclose your personal information to third parties in the following circumstances:

Service Providers: We may share your data with third-party vendors, consultants, and other service providers who perform services for us or on our behalf. This may include:
- Payment Processors: For securely handling credit card transactions.
- Shipping/Logistics Companies: To facilitate the delivery of your cabinets to your address.
- IT and Website Hosting Providers: For maintaining our business and communication platforms.
Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

RTA Cabinets Ohio does not sell your personal information to third parties.

5. Cookies and Tracking Technologies

If we maintain a website, it may use “cookies” and similar tracking technologies to enhance your experience, analyze site usage, and support our operations.

Your Choices: Most web browsers are set to accept cookies by default. You can choose to set your browser to remove or reject cookies; however, this may affect the functionality of our website.

6. Security of Your Information

We use organizational and technical security measures designed to protect the security of any personal information we process. For example, we use secure, reputable third-party services for payment processing and data storage. While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure.

7. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal data, which typically include the right to access, correct, or request the deletion of your information.

To exercise any of these rights, please contact us using the Contact Options provided in Section 1.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Effective Date” at the top of this policy. We encourage you to review this Privacy Policy frequently.